Per our TERMS OF SERVICE, all GreenGeeks accounts/plans auto renew. GreenGeeks does NOT issue refunds for renewed accounts. It is the obligation of the GreenGeeks client to know when his account comes up for renewal. It is the client’s obligation to provide GreenGeeks with a valid working e-mail address at the time that the client [...]
Category: Billing Questions
If I want to cancel my account, what are my options?
You can cancel your account at anytime, however the money back guarantee is only available to customers canceling their orders within the first 30 days of signing up for their Green Geeks account (Please note, day 1 is the day you sign up for your Green Geeks account). For quarterly, 1, 2, and 3 year [...]
How to View Support Tickets
To view your Support Tickets please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on the dropdown navigation button Support Select Tickets
How to View Network Status Messages
To view Network Status notices please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on the dropdown navigation button Support Select Network Status Note: Active In Progress network maintenance will be displayed on the home page. To view Scheduled Updates please click “Scheduled”
How to Update Your Credit Card
To update your Credit Card on file please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on Change Personal Information Click on Credit Card Details Enter your New Card Details Click Save
How to Update Account Manager Password
To update your Account Manager Password please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on Change Personal Information Click on Change Password Enter your Existing Password & New Password Click Save
How to Use Quick Login to Access Your Hosting Services
To quick login to your cPanel or WHM services please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Near the bottom of the page is a “Server Quick Login” category Click on the cPanel or WHM button to login to the specified product
How to Configure Your Security Question & Answer
To take advantaged of our enhanced security features please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on Change Personal Information Click on Change Security Question Select one of the premade security questions from the dropdown field Enter your answer in the following two fields Click Save These Security Questions will be [...]
How to Change Your Contact Details
To update your Contact Details please follow the steps below: Login to the GreenGeeks Account Manager at http://greengeeks.com/login Click on Change Personal Information Enter your Updated Information Click Save